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Faq

Are your products of natural origin?

All our products are made with natural and vegetable ingredients.

Do you test your products on animals ?

Absolutely not ! All our products are not tested on animals. We do our best to ensure that we preserve the natural and wild environment.

Are your products controlled in the laboratory?

Yes, all our products have undergone extensive testing in an independent dermatological laboratory in England to ensure the highest quality for our customers.

Can your products be used on all skin types ?

All our products are designed to be suitable for all skin types. However, if you have an allergy, please consult your doctor and look at the list of ingredients on the product sheets on our website or on the back of the product packaging.

Are your products Vegan ?

All our products are 100% Vegan

How should I store my products ?

We advise you to store the products in a dry, cool place away from the sun or other heat sources.

Can I cancel and return my order ?

All Nohailo sales are final, therefore we cannot make any refunds, returns or exchanges. Nohailo reserves the right to refuse any refund, return or exchange after 14 days. If you have received the wrong products ordered by us, please contact us.

How do I know the status of my order ?

Refer to your order confirmation e-mail, retrieve your order number and go to this link “Track my order”.

 

I refused my delivery and I still haven't received my refund, what can I do ?

Any refused delivery will systematically lead to a 10£ administration and restocking fee. Allow 5 working days to process your case, if you have not received a refund from us after this period, contact us. 

My package and products are damaged, what can I do ?

Contact customer service with photos proving the damage as well as a capture of the order confirmation email, we will do our best to arrange the situation.

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